Frequently Asked Questions
What is ScoopRX?
ScoopRx offers holistic supplements that are rich in nutrients. This means our products use natural ingredients packed with vitamins, minerals, and other beneficial compounds to support the overall health and well-being of both horses and canines. We take a holistic approach, considering the entire animal to help their different body systems work together in balance, promoting vitality, good energy, and overall thriving. Our formulas contain no soy, corn, sugar, fillers, or chemicals.
Learn more about our philosophy and products: https://scooprx.com/pages/about-us
Where are ScoopRX products made?
Our products are made in the USA using high-quality, carefully sourced ingredients to ensure safety and efficacy.
How do I determine the right dosage for my pet?
The dosage for each product is indicated on the packaging based on specific needs. Always follow the recommended guidelines and consult your veterinarian if you have any concerns.
Do you offer international shipping?
No, at this time ScoopRX does not offer international shipping.
What is your return policy?
At ScoopRX, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes returns are necessary, and we strive to make the process as easy as possible for our customers.
Unopened and Undamaged Products:
- If you wish to return an unopened and undamaged product, we will accept the return within 30 days of purchase.
- A restocking fee of $40 will be applied, and ScoopRX will not cover the cost of shipping and handling.
- To initiate a return, please contact our customer service team at orders@scooprx.com. Provide your order number and details about the product you wish to return.
- Once your return is approved, you will receive instructions on how to send the product back to us.
Wrong or Damaged Products:
- If you receive the wrong product or if the product is damaged upon arrival, ScoopRX will replace the item free of charge.
- Please contact our customer service team immediately at orders@scooprx.com. Provide your order number, a description of the issue, and any relevant photos of the damaged product.
- We will promptly arrange for a replacement to be sent to you.
How can I contact ScoopRX customer service?
You can reach our customer service team via email at orders@scooprx.com.
Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. Follow us on social media to stay updated on the latest deals and offers.